Child-Maltreatment-Research-L (CMRL) List Serve

Message ID: 10731

Date: 2019-02-18

Author:Lisa Primus

Subject:RE: CQI programs in child welfare

It might be helpful to review New Jersey’s Quality Service Review protocol process. It measures physical health, emotional well-being and learning and development. https://www.nj.gov/dcf/about/divisions/opma/docs/Qualitative.Review.Protocol.and.Instrument.pdf Sample size of cases reviewed from each county throughout the state is aligned with the number of children and families served in that county. The results are rolled up at local office, county and state level to inform ongoing CQI efforts. I am happy to connect you with someone in NJ if that is helpful. Thanks, Lisa Primus, LMSW Pronouns: She, Her, Hers Senior Associate Center for the Study of Social Policy 39 Broadway, Suite 2220 New York, N.Y. 10006 Main: 212.979.2369 Email:lisa.primus@cssp.org Visit us at www.CSSP.org Information in this electronic email message and any associated files or attachments may contain information that is (a) advisory, consultative or deliberative material and, therefore, is CONFIDENTIAL, PRIVILEGED, PROPRIETARY OR OTHERWISE MAY BE PROTECTED FROM DISCLOSURE; and (b) for the sole use of the intended recipient(s). If you are not the intended recipient, or the person responsible for delivering this to the intended recipient, you are hereby notified that reading, using, copying or distributing all or any part of this message is strictly prohibited. If you have received this electronic mail message in error, please contact us immediately by replying to this message and taking the steps necessary to delete the message completely from your computer system. From: bounce-123344365-77641064@list.cornell.edu [mailto:bounce-123344365-77641064@list.cornell.edu] On Behalf Of Richard Sent: Sunday, February 17, 2019 4:05 PM To: 'Child Maltreatment Researchers' Subject: CQI programs in child welfare Greetings Everyone, We have been asked by a Minnesota legislator whether there are any well-developed Continuous Quality Improvement (CQI) programs child welfare programs in other states for possible inclusion in a bill. Also, it would be helpful to know about appropriate programs in related fields. She is looking for an approach that is less complicated and more a part of daily operations than the Child and Family Service Reviews. The closest one I am aware of is the Utah Case Process Review program. It reviews key process measures such as monthly visits by caseworkers, and key quality measures such as whether case plans have been implemented and mental health needs addressed. This legislator is also looking for a protocol that collects child outcome metrics such as whether the child’s involvement with child protection has reduced trauma, improved cognitive and physical development, and improved behavioral or mental health challenges. I don’t know if it is still the case, but at one point the Utah program was implemented at every level. Caseworkers did periodic peer reviews, supervisors review their staffs’ cases on a regular basis, and the results were rolled up quarterly reports. That would be an very desirable feature for anything proposed in legislation here. Thanks for any help you can give us on this topic! Rich Gehrman Executive Director Safe Passage for Children of Minnesota 651-303-3209 www.safepassagemn.com

It might be helpful to review New Jersey’s Quality Service Review protocol process. It measures physical health, emotional well-being and learning and development. https://www.nj.gov/dcf/about/divisions/opma/docs/Qualitative.Review.Protocol.and.Instrument.pdf Sample size of cases reviewed from each county throughout the state is aligned with the number of children and families served in that county. The results are rolled up at local office, county and state level to inform ongoing CQI efforts. I am happy to connect you with someone in NJ if that is helpful. Thanks, Lisa Primus, LMSW Pronouns: She, Her, Hers Senior Associate Center for the Study of Social Policy 39 Broadway, Suite 2220 New York, N.Y. 10006 Main: 212.979.2369 Email:lisa.primuscssp.org Visit us at www.CSSP.org Information in this electronic email message and any associated files or attachments may contain information that is (a) advisory, consultative or deliberative material and, therefore, is CONFIDENTIAL, PRIVILEGED, PROPRIETARY OR OTHERWISE MAY BE PROTECTED FROM DISCLOSURE; and (b) for the sole use of the intended recipient(s). If you are not the intended recipient, or the person responsible for delivering this to the intended recipient, you are hereby notified that reading, using, copying or distributing all or any part of this message is strictly prohibited. If you have received this electronic mail message in error, please contact us immediately by replying to this message and taking the steps necessary to delete the message completely from your computer system. From: bounce-123344365-77641064list.cornell.edu [mailto:bounce-123344365-77641064list.cornell.edu] On Behalf Of Richard Sent: Sunday, February 17, 2019 4:05 PM To: 'Child Maltreatment Researchers' Subject: CQI programs in child welfare Greetings Everyone, We have been asked by a Minnesota legislator whether there are any well-developed Continuous Quality Improvement (CQI) programs child welfare programs in other states for possible inclusion in a bill. Also, it would be helpful to know about appropriate programs in related fields. She is looking for an approach that is less complicated and more a part of daily operations than the Child and Family Service Reviews. The closest one I am aware of is the Utah Case Process Review program. It reviews key process measures such as monthly visits by caseworkers, and key quality measures such as whether case plans have been implemented and mental health needs addressed. This legislator is also looking for a protocol that collects child outcome metrics such as whether the child’s involvement with child protection has reduced trauma, improved cognitive and physical development, and improved behavioral or mental health challenges. I don’t know if it is still the case, but at one point the Utah program was implemented at every level. Caseworkers did periodic peer reviews, supervisors review their staffs’ cases on a regular basis, and the results were rolled up quarterly reports. That would be an very desirable feature for anything proposed in legislation here. Thanks for any help you can give us on this topic! Rich Gehrman Executive Director Safe Passage for Children of Minnesota 651-303-3209 www.safepassagemn.com